FAQ

Satisfied Medical Billing Clients
With over 20 years experience in the medical billing industry, Excel Medical Billing has earned the trust, confidence, and business of medical professionals throughout the greater Los Angeles area by providing superior, full-service outsourced medical billing services. Using Excel's medical billing services offers many advantages to physicians, including such benefits as peace of mind, access to HIPAA compliant technology, reduction in paperwork, strengthened cash flow, elimination of costly errors, and time savings

Listed below are some frequently asked questions regarding the technology and billing that Excel utilizes to process claims.

Will all claims be electronically filed?

Almost all claims are filed electronically. Paper claims are submitted to smaller carriers who either do not accept electronic claims or require non-electronic attachment. Excel identifies which carriers require paper submission and avoid improper claims processing.

How do I know that my patient data is secure?

Excel has a state-of-the-art-network in our operations center that backs up all client data several times per day. Rest assured that patient information is handled with the utmost care and confidentiality. Excel's nationally recognized clearinghouse has advanced security measures in place, to ensure the privacy of patient information.

Do I have to buy software?

No. Excel is responsible for the necessary hardware and software to get the job done. Your office can continue to operate much as it did before, except without the hassle of claims and billing.

Do I have access to my patient data?

Through access to a private network, healthcare providers can view patient files. [An additional service]

What are the fees for Excel's services?

Excel's fees for medical billing services are based on a percentage of the gross amount collected for medical services. Fees are dependent upon the practice's volume of claims and any additional services that are contracted. Excel's success is dependent upon the success of its clients so EMB strives to leave no claim unpaid, thus ensuring a flourishing cash flow for all involved.

How does Excel receive the patient information needed to submit medical claims for payment?

The choice is up to the physician and dependent upon the volume of claims that the office generates. EMB can establish a pick-up schedule, or the information can either be faxed or sent by U.S. Postal Service to EMB's office. All claims are processed within one business day of receipt. If the need should arise for additional information for a claim to be processed, EMB will contact your staff.

How are payments received and posted?

Normally the provider receives payment directly from the insurance companies. In order to apply proper credit and adjustments, EMB requires a copy of the EOB. If there is a secondary coverage, Excel bills upon the receipt of the EOB from the provider's office.

How does patient billing work?

Normally, patient billing is triggered automatically when the EOB is received from the insurance company, assuming there is a balance due. If the claim is subject to contractual limits, EMB will credit the patient's account accordingly and bill for the balance. If a co-payment is made at the time of service, Excel will need to be notified in order to credit the account properly. Excel then follows up on outstanding patient accounts at 30, 60, and 90 days in accordance with standard practice.

Does Excel handle my checks?

No. EMB will file the claims and post EOB's and payments as needed, but do not handle checks directly. Most carriers can deposit directly to the physician's account when the claim is submitted electronically, or send payment to the physician's office. EMB will provide monthly statements detailing the amounts received from both insurance and patients, along with the fee for services rendered by Excel. No fees will be taken "off the top."

How quickly will I be reimbursed?

Payment will be received, on average, between 14-21 days.

How often are my claims processed?

Within 24 hours of receipt. Usually sooner.

Our success depends on yours.

We're results-driven. That means our fee is based on net collections, not the time, effort or energy we invest in your account. Our expert billing staff focuses exclusively on claims reimbursements. So you'll enjoy the lowest possible receivables days - typically 25-35 days.

EMB's services enable clients to focus their efforts on patient care, not costly back-office infrastructures. Contact Excel Medical Billing to maximize your reimbursements immediately.

Excel Medical Billing, Inc.

Expertise & Stability Since 1988